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Search or ask

Search these docs for a provider, operation or exact error. The documentation assistant answers questions about public Ridian documentation and links its sources. It cannot inspect your account, execute calendar actions or confirm a private booking.

The assistant sends your question, up to three earlier questions in this chat and relevant public documentation excerpts to OpenRouter. The chat stays in this browser tab and is not saved by Ridian. It is cleared when you reload the page. Contact-form contents are never added automatically. Do not include passwords, tokens, private feed URLs or calendar contents. Use ordinary search if you do not want to send a question to the AI service. Answers can be incomplete; check the linked sources. If AI help is unavailable, contact the team.

Contact support

Use the contact form or email support@getridian.com. Include:

• The provider and client, and the action you attempted.
• The approximate time, error text and request ID if available.
• Whether it worked before and what changed.
• A redacted screenshot or minimal synthetic reproduction if helpful.

A successful form submission confirms receipt by the support system. Email delivery is tracked separately; submitting again with the same request reference does not create another case.

Do not send provider passwords, access tokens or full private event exports. Support response times follow your agreement; this page does not establish a service-level commitment.

Successful submission opens a dedicated thank-you page, with email confirmation information and links to the docs assistant and platform. Failed submissions keep your draft in the form.

Choose the right path

Assistant access, sync problems, reconnect and security cover common next steps. For commercial or pilot terms, use your Ridian contact.

Help center and learning

Explore the Ridian Help Center for a searchable guide index, product reference and the Academy preview. Written guides are available now. Video tutorials marked “Coming soon” are planned and cannot be played yet.

Open a page in your assistant

The page menu opens ChatGPT or Claude with a prompt pointing to the public Markdown version. If your assistant cannot read the link, use Copy page and paste the Markdown into your chat. For Mistral, choose Copy for Mistral, then Open Mistral, and paste the copied text. These actions share public documentation; they do not connect your Ridian account.

Privacy choices

The website, Docs, Help and Console provide Privacy settings for optional usage analytics. You will find them in the footer next to Privacy and the legal notice everywhere; in the Console also in the menu under your name. Usage analytics remains off. The choice does not enable marketing emails. Support and sign-in work without analytics consent. If your choice cannot be confirmed, usage analytics stays off on that page and you can retry. See the privacy notice for the storage details.

Answers cite public sources. Ridian links already present in the retrieved guides may appear as source citations; unknown links are not allowed.

From chat to support

You can choose Talk to our team in the assistant on the website, Docs and Help. A proposed message is shown for review and can be edited. Only after you enter contact details and explicitly confirm sending is that message sent to our support team. The full chat is not automatically included.

Confirmed receipt shows a reference; acknowledgment emails to you and our team are sent separately. If the response is uncertain, you can retry the same request. A case does not automatically link the supplied address to a Ridian account.