# Get help

Find the right guide or send a useful, privacy-conscious support request.

Source: https://docs.getridian.com/support/
Language: en
Reviewed: 2026-09-20

## Search or ask

Search these docs for a provider, operation or exact error. The documentation assistant answers questions about public Ridian documentation and links its sources. It cannot inspect your account, execute calendar actions or confirm a private booking.

When enabled, the assistant sends your question, up to three earlier questions in this chat and relevant public documentation excerpts to OpenRouter. The chat stays in this browser tab and is not saved by Ridian. It is cleared when you reload the page. Contact-form contents are never added automatically. Do not include passwords, tokens, private feed URLs or calendar contents. Use ordinary search if you do not want to send a question to the AI service. Answers can be incomplete; check the linked sources. If AI help is unavailable, contact the team.

## Contact support

Use the [contact form](https://docs.getridian.com/help/contact/) or email [support@getridian.com](mailto:support@getridian.com). Include:

- The provider and client, and the action you attempted.
- The approximate time, error text and request ID if available.
- Whether it worked before and what changed.
- A redacted screenshot or minimal synthetic reproduction if helpful.

Do not send provider passwords, access tokens or full private event exports. Support response times follow your agreement; this page does not establish a service-level commitment.

## Choose the right path

[Assistant access](https://docs.getridian.com/troubleshooting/assistant-access/), [sync problems](https://docs.getridian.com/troubleshooting/sync/), [reconnect](https://docs.getridian.com/guides/reconnect/) and [security](https://docs.getridian.com/trust/security/) cover common next steps. For commercial or pilot terms, use your Ridian contact.

## Help center and learning

Explore the [Ridian Help Center](https://docs.getridian.com/help/) for a searchable guide index, product reference and the Academy preview. Written guides are available now. Video tutorials marked “Coming soon” are planned and cannot be played yet.

## Open a page in your assistant

The page menu opens ChatGPT or Claude with a prompt pointing to the public Markdown version. If your assistant cannot read the link, use **Copy page** and paste the Markdown into your chat. For Mistral, choose **Copy for Mistral**, then **Open Mistral**, and paste the copied text. These actions share public documentation; they do not connect your Ridian account.

## Privacy choices

Use **Privacy settings** to accept, reject or change optional usage analytics. The choice applies in this browser across the Ridian website, Docs, Help and Console; it does not enable marketing emails. Support and sign-in work without analytics consent. If your choice cannot be confirmed, usage analytics stays off on that page and you can retry. See the [privacy notice](https://getridian.com/privacy/) for the storage details.